Easy Returns and Exchanges
At Castle Uniforms, your satisfaction in our products is very
important to us. We know there are times when it is necessary to
exchange or return an item. We want to make it easy. Authorization from our Customer Service
representatives is not required when making a return or exchange if the
item has not been customized, worn, laundered or altered from its
original state. Whether you purchased your item by mail, phone, on www.castleuniforms.com,
or in one of our stores, we are happy to accept returns or
exchanges on items that have not been altered, laundered, worn or
customized for your personal use. All returns must be made within 30
days of the purchase with receipt. If you made your purchase with a
personal check, please allow 14 days for a check to be mailed to you for
reimbursement.
Medical Supply kits and student uniforms that are
personalized with school logos, have been designed by school dress
code and clinical requirements are unable to be returned. Please be
aware that your payment method will be charged in full upon receipt of
order to process order. When requesting a refund, we will refund the amount of the returned
items (that have not been altered, laundered, worn or customized from
their original state, less the freight , for a return after receipt of the products in our
warehouse.
ALL CastleUniforms.com orders ship “SIGNATURE NOT
REQUIRED” as most of our customers are not available during
standard delivery hours to personally receive their package. It the
customer’s responsibility to notify their carrier, neighbors, doormen,
building managers, etc. of the pending delivery if you have concern over
leaving your package at your residence or place of work. As we utilize
third party delivery services (UPS, Fedex, etc.), please note that it is
up to the delivery driver to determine and insure the safe arrival of
your package. CastleUniforms.com is not responsible for the package once
it leaves the warehouse, although we will assist in problem resolution
with the shipper involved. If you have provided a wrong shipping address
and request forwarding assistance, you will be charged a $10 handling
fee and all forwarding charges as incurred. If you refuse the shipment
or have moved without providing the proper address, you will be refunded
less a $20 refusal fee.
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Returns
and exchanges are accepted by mail and in either of our locations.
1. Print this
Return/Exchange Form, or
write the information from the form on your invoice.
2. Secure the merchandise in the original packaging, if available,
and enclose the completed form.
3. Take your merchandise to the nearest United States Post Office and
return the items to:
Castle Uniforms ATTN: Returns
243 Tallywood Shopping
Center/ Raeford Road Fayetteville, North Carolina
28303
Castle Uniforms Return/Exchange Form |
243 Tallywood Shopping
Center Raeford Road, Fayetteville, NC 28303 910-485-4429 fax
910-485-1825 |
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Please print
this form, fill in the appropriate information and include with
merchandise, mail to address above and write ATTN:RETURNS
on package |
Step 1 original
order # ( if available)______________________ |
Originally
purchased by:
Name:_________________________________________________
Address________________________________________________
______________________________________________________
Phone (
)____________________________________________
e-mail address_______________________________ |
Send Refund of Exchange to: (if
different)
Name________________________________
Address_______________________________
_____________________________________
Phone (___) ___________________________
e-mail address_______________________________ |
Please select on
of the following options:
___Exchange for another item.
___Send me a Castle Uniforms Gift Certificate
___Reimburse my original method of
payment.
(
Gift recipients who select this option will receive a refund check.) |
Step 2- Returns In
the form below please indicate the item(s) you are returning, including
a reason code. |
Reason
Code |
Item |
Color |
Size |
Quantity |
Item
Name |
Price |
Total |
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Reason Code |
01
Quality |
31
Did not like style |
21
too small |
51
shipping damage |
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02
Defective |
32
Did not like color |
22
too large |
52
wrong item shipped |
Step 3- Exchanges |
Please write a note on the
back of this form with a brief explanation of reason for exchange ,new
color , size and item you are requesting. |
Step 4- Additional Payment
Information if necessary |
If the total of your
exchange or new order exceeds the value of your return, please provide a
method of payment. |
Credit Card Information |
____ Credit Card |
__ Visa __ Mastercard |
____ Check or Money Order Enclosed |
__ American Express __ Discover |
____ Gift Certificate Enclosed |
Card Number_ _ _
_ _ _ _ _ _ _ _ _ _ _ _ _ |
Signature_________________________ |
Exp _ _ _
_ V- code _ _ _ |
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